Frequent Asked Questions (FAQ)

Frequent Asked Questions (FAQ)

If you cannot find the answers below, please contact us on contact page. 
You can also chat with us via the chat box below.

Covid-19

Due to Covid-19, we have made changes to our tours. The tours listed on our website now are all available to book. However, all physical tours will be limited to the stipulated number allowed by regulations.
Yes, we do!
 
In line with Singapore Tourism Board’s effort to encourage locals to rediscover Singapore during this period, we have curated new tours and experiences that are suitable for families, couples and friends to enjoy a different travel experience in Singapore. Our tours have been approved for Singapore Rediscover Vouchers issued to local residents!
 
For more details, please visit our Singapore Rediscover Vouchers (SRV) Tours here.
In light of the COVID-19 situation, tour operators and tourist guides must comply with the latest requirements for Safe Management Measures (“SMMs”) by the Singapore Government and Singapore Tourism Board.
 
Therefore, to ensure safe re-opening of tours and support the Singapore Government efforts in providing a safe environment for both participants, staff and tour guides, so as to minimise the risk of a Covid-19 resurgence, we require all participants to adhere to the set of regulations and guidelines:
  • Participants who are unwell will not be allowed to join the tour.
  • Face masks are required for all participants.
  • Participants will have to observe the safe distancing measures during the tour.
 
We understand these measures are disruptive and may require some effort from you. However, we must all do our part to protect the people around us.

Booking Questions

For SRV Tours, please book through authorised booking partners’ websites: KlookTravelokaTrip.com to check out with your Singapore Rediscover Vouchers.  

For other tours and workshops, you can directly make bookings from our website.

You will receive an automated acknowledgement email immediately. we will then check our tour schedule and reply within 24 hours.
If you do not receive anything from us, please check your Junk/Spam folder.

We are happy to accommodate your request. Please contact us via our contact form or just simply drop us an email or give us a call. We will get back to you within 1 working day and design the tours for you.

Singapore Rediscover Vouchers (SRV) Tours Questions

All Singapore Citizens aged 18 and above in 2020 are eligible for the $100 digital SingapoRediscovers Vouchers in denominations of $10 (e.g. 10 x $10). Each Singapore Citizen who are family members to minors (i.e. parents, grandparents, other relatives and legal guardians to those below 18 years old) is also eligible to purchase up to six child/youth tickets with a subsidy of $10 for each child/youth ticket for attractions and tours.

To browse the range of products available from 1 Dec 2020 – 30 June 2021, please visit any of the five authorised booking partners’ websites (i.e. Changi Recommends, GlobalTixKlookTravelokaTrip.com). The products eligible under the digital SingapoRediscovers Vouchers scheme comprise offerings from attractions, hotels and tours.

As SingPass is required to obtain and redeem your digital SingapoRediscovers Vouchers, please do ensure that you have access to your SingPass beforehand. For help to set up your SingPass account, please visit go.gov.sg/singpass-guides or any of the SingPass counters (lists made available here in English中文Melayu and தமிழ்-விரைவில் வரும்), bringing along your NRIC and mobile device.

We would strongly recommend that you redeem your digital SingapoRediscovers Vouchers online from 1 Dec 2020 onwards by following these steps:

1. Have your SingPass ready
2. Browse products on authorised booking partners’ websites (i.e. Changi Recommends, GlobalTixKlookTravelokaTrip.com). Eligible products will be marked with the digital SingapoRediscovers Vouchers icon
3. Add the item(s) you want to the shopping cart
4. When you are ready to pay, click on ‘Use digital SingapoRediscovers Vouchers‘ at the checkout page
5. Login using SingPass to choose the amount of digital SingapoRediscovers Vouchers you want to redeem
6. Declare details of family member(s) aged below 18 to receive $10 subsidy per ticket for up to six child/youth tickets (if you are purchasing child/youth tickets)
7. Copy the generated SingapoRediscovers Voucher code and paste it on the checkout page
8. Complete the checkout process within 10 minutes and enjoy your SingapoRediscovers experience

However, if you require assistance to redeem the digital SingapoRediscovers Vouchers in person, please visit the authorised booking partners at their physical locations (lists made available here in English中文Melayu and தமிழ்-விரைவில் வரும்).

The digital SingapoRediscovers Vouchers are tied to your SingPass account and meant for personal use. To prevent potential fraud or voucher scams, they cannot be redeemed on behalf of others.

However, we encourage you to help eligible family and friends who are less digitally savvy to sign up for SingPass to obtain the digital SingapoRediscovers Vouchers and use them on the authorised booking partners’ websites (i.e. Changi Recommends, GlobalTixKlookTravelokaTrip.com).

We also hope Singaporeans will use the vouchers to support as many tourism businesses as possible.

Singapore Citizens aged 18 and above will be able to purchase subsidised child/youth tickets to minors that they have familial ties with. These minors do not need to be Singapore Citizens.

SingapoRediscovers Vouchers users are required to declare their familial relationship to family members under the age of 18 to activate the child/youth subsidy.

The digital SingapoRediscovers Vouchers cannot be stacked or combined with the digital SingapoRediscovers Vouchers of another individual to buy the same product.

You can chat with Sophie on the online chat for further FAQs on Singapore Rediscover Voucher.

No. The digital SingapoRediscovers Vouchers are aimed specifically at providing additional support to the tourism industry, which has been severely impacted by COVID-19 and the decline in international air travel. We encourage locals to explore our diverse offerings and support local tourism businesses at the same time.

Singapore rediscover voucher is not a Cashback program. No cashback is allowed.

Authorised booking partners will provide assistance at 69 locations across Singapore, with most located within CCs or within a 5-minute walk from CCs. Booking counters will also be available at selected malls and SingPost locations. The full list of places authorised booking partner‘s location is found here. 

No. Strictly all redemtion must be booked through the authorised booking partners’ websites (i.e. Changi Recommends, GlobalTixKlookTravelokaTrip.com).

Looking for ideas to redeem your voucher? Check out our tours for Singapore Rediscover Vouchers.

The digital SingapoRediscovers Vouchers are not refundable. You may request for a change of date or product, depending on the terms and conditions of the respective authored booking partners.

Tours Questions

For most of our tours, anyone between 4 

Anyone who can ride a compact city bicycle (e.g. Bromptons, BikeFridays, Dahon, Tern, etc.).
The older guest who completed our tour was an 82-year old grandpa! Our pace is relaxed; it’s a sightseeing bike tour, not a race!
Our bikes are adjustable for persons’ heights of 1.3m to 1.9m. For safety, we do not allow children below 1.3m. We also do NOT provide child seats.

We recommend arranging your 1st or 2nd day in Singapore for this tour because we can show you interesting places that you can explore again on your remaining days in Singapore!
If you are arriving from a long-haul flight, please ensure sufficient rest before coming for the tour.

Bring a Camera and some cash. Use a pouch or small bag for yor personal items.
You can leave luggage or bigger bags in our shop.

Think Hot & Humid Summer. Wear light cotton top and shorts/Bermudas, comfortable shoes, sunglasses and sunblock. Bike helmets will be provided, you may wear caps or hats
You are discouraged to wear jewellery, flip-flops, jeans, skits, thick-clothing dresses and valuables.

More questions or enquires?

Call us or simply chat with Sophie on our online chat box below.
We will recommend and plan the best and unique tours for you.
Just share your ideas with us and we will plan everything.