Frequently Asked Questions (FAQ)

The following FAQ is provided by the Visit Singapore website
 

1. Who is eligible for the digital SingapoRediscovers Vouchers?

All Singapore Citizens aged 18 and above in 2020 are eligible for the $100 digital SingapoRediscovers Vouchers in denominations of $10 (e.g. 10 x $10). Each Singapore Citizen who are family members to minors (i.e. parents, grandparents, other relatives and legal guardians to those below 18 years old) is also eligible to purchase up to six child/youth tickets with a subsidy of $10 for each child/youth ticket for attractions and tours.

2. What can I spend the digital SingapoRediscovers Vouchers on?

To browse the range of products available from 1 Dec 2020 – 30 June 2021, please visit any of the five authorised booking partners’ websites (i.e. Changi Recommends, GlobalTixKlookTravelokaTrip.com). The products eligible under the digital SingapoRediscovers Vouchers scheme comprise offerings from attractions, hotels and tours.

3. How can I get the digital SingapoRediscovers Vouchers and use them?

As SingPass is required to obtain and redeem your digital SingapoRediscovers Vouchers, please do ensure that you have access to your SingPass beforehand. For help to set up your SingPass account, please visit go.gov.sg/singpass-guides or any of the SingPass counters (lists made available here in English中文Melayu and தமிழ்-விரைவில் வரும்), bringing along your NRIC and mobile device.

We would strongly recommend that you redeem your digital SingapoRediscovers Vouchers online from 1 Dec 2020 onwards by following these steps:

1. Have your SingPass ready
2. Browse products on authorised booking partners’ websites (i.e. Changi Recommends, GlobalTixKlookTravelokaTrip.com). Eligible products will be marked with the digital SingapoRediscovers Vouchers icon
3. Add the item(s) you want to the shopping cart
4. When you are ready to pay, click on ‘Use digital SingapoRediscovers Vouchers’ at the checkout page
5. Login using SingPass to choose the amount of digital SingapoRediscovers Vouchers you want to redeem
6. Declare details of family member(s) aged below 18 to receive $10 subsidy per ticket for up to six child/youth tickets (if you are purchasing child/youth tickets)
7. Copy the generated SingapoRediscovers Voucher code and paste it on the checkout page
8. Complete the checkout process within 10 minutes and enjoy your SingapoRediscovers experience

However, if you require assistance to redeem the digital SingapoRediscovers Vouchers in person, please visit the authorised booking partners at their physical locations (lists made available here in English中文Melayu and தமிழ்-விரைவில் வரும்).

4. Can I redeem the digital SingapoRediscovers Vouchers on behalf of others?

The digital SingapoRediscovers Vouchers are tied to your SingPass account and meant for personal use. To prevent potential fraud or voucher scams, they cannot be redeemed on behalf of others.

However, we encourage you to help eligible family and friends who are less digitally savvy to sign up for SingPass to obtain the digital SingapoRediscovers Vouchers and use them on our authorised booking partners’ websites (i.e. Changi Recommends, GlobalTixKlookTravelokaTrip.com).

We also hope Singaporeans will use the vouchers to support as many tourism businesses as possible.

5. How do I check the balance of my digital SingapoRediscovers Vouchers?

To check your digital SingapoRediscovers Vouchers balance, you can visit the SingapoRediscovers Vouchers Portal at https://go.gov.sg/srvbalance.

6. Can I combine my digital SingapoRediscovers Vouchers with others to make a purchase?

The digital SingapoRediscovers Vouchers cannot be stacked or combined with the digital SingapoRediscovers Vouchers of another individual to buy the same product.

Still have questions?