FAQ For Singapore Rediscover Vouchers

10 FAQs About Singapore Rediscover Vouchers

More FAQs on Singapore Rediscover Voucher can be found on the Visit Singapore website.

1. Who is eligible for the digital SingapoRediscovers Vouchers?

All Singapore Citizens aged 18 and above in 2020 are eligible for the $100 digital SingapoRediscovers Vouchers in denominations of $10 (e.g. 10 x $10). Each Singapore Citizen who are family members to minors (i.e. parents, grandparents, other relatives and legal guardians to those below 18 years old) is also eligible to purchase up to six child/youth tickets with a subsidy of $10 for each child/youth ticket for attractions and tours.

You can chat with Sophie on the online chat for further FAQs on Singapore Rediscover Voucher.

2. What can I spend the digital SingapoRediscovers Vouchers on?

To browse the range of products available from 1 Dec 2020 – 30 June 2021, please visit any of the five authorised booking partners’ websites (i.e. Changi Recommends, GlobalTixKlookTravelokaTrip.com). The products eligible under the digital SingapoRediscovers Vouchers scheme comprise offerings from attractions, hotels and tours.

3. How can I get the digital SingapoRediscovers Vouchers and use them?

As SingPass is required to obtain and redeem your digital SingapoRediscovers Vouchers, please do ensure that you have access to your SingPass beforehand. For help to set up your SingPass account, please visit go.gov.sg/singpass-guides or any of the SingPass counters (lists made available here in English中文Melayu and தமிழ்-விரைவில் வரும்), bringing along your NRIC and mobile device.

We would strongly recommend that you redeem your digital SingapoRediscovers Vouchers online from 1 Dec 2020 onwards by following these steps:

1. Have your SingPass ready
2. Browse products on authorised booking partners’ websites (i.e. Changi Recommends, GlobalTixKlookTravelokaTrip.com). Eligible products will be marked with the digital SingapoRediscovers Vouchers icon
3. Add the item(s) you want to the shopping cart
4. When you are ready to pay, click on ‘Use digital SingapoRediscovers Vouchers‘ at the checkout page
5. Login using SingPass to choose the amount of digital SingapoRediscovers Vouchers you want to redeem
6. Declare details of family member(s) aged below 18 to receive $10 subsidy per ticket for up to six child/youth tickets (if you are purchasing child/youth tickets)
7. Copy the generated SingapoRediscovers Voucher code and paste it on the checkout page
8. Complete the checkout process within 10 minutes and enjoy your SingapoRediscovers experience

However, if you require assistance to redeem the digital SingapoRediscovers Vouchers in person, please visit the authorised booking partners at their physical locations (lists made available here in English中文Melayu and தமிழ்-விரைவில் வரும்).

Looking on how to spend your SRV voucher? How about going down Singapore River with a river cruise and enjoy some chilli crab?

Click Here To Book This Tour On Trip.com or on Klook.com!

Check out our testimonial on this tour:

4. Can I redeem the digital SingapoRediscovers Vouchers on behalf of others?

The digital SingapoRediscovers Vouchers are tied to your SingPass account and meant for personal use. To prevent potential fraud or voucher scams, they cannot be redeemed on behalf of others.

However, we encourage you to help eligible family and friends who are less digitally savvy to sign up for SingPass to obtain the digital SingapoRediscovers Vouchers and use them on the authorised booking partners’ websites (i.e. Changi Recommends, GlobalTixKlookTravelokaTrip.com).

We also hope Singaporeans will use the vouchers to support as many tourism businesses as possible.

5. My child/youth is not a Singapore Citizen, can he/she still use the child/youth ticket purchased with my digital SingapoRediscovers Vouchers?

Singapore Citizens aged 18 and above will be able to purchase subsidised child/youth tickets to minors that they have familial ties with. These minors do not need to be Singapore Citizens.

SingapoRediscovers Vouchers users are required to declare their familial relationship to family members under the age of 18 to activate the child/youth subsidy.

 

You can chat with Sophie on the online chat for further FAQs on Singapore Rediscover Voucher.

6. Can I combine my digital SingapoRediscovers Vouchers with others to make a purchase?

The digital SingapoRediscovers Vouchers cannot be stacked or combined with the digital SingapoRediscovers Vouchers of another individual to buy the same product.

You can chat with Sophie on the online chat for further FAQs on Singapore Rediscover Voucher.

Follow the step by step Here or visit the SRV Portal!

7. I am unable to use all my digital SingapoRediscovers Vouchers within the validity period. Can I convert them into cash instead?

No. The digital SingapoRediscovers Vouchers are aimed specifically at providing additional support to the tourism industry, which has been severely impacted by COVID-19 and the decline in international air travel. We encourage locals to explore our diverse offerings and support local tourism businesses at the same time.

Singapore rediscover voucher is not a Cashback program. No cashback is allowed.

8. My parents can't use a computer to redeem the vouchers?

Authorised booking partners will provide assistance at 69 locations across Singapore, with most located within CCs or within a 5-minute walk from CCs. Booking counters will also be available at selected malls and SingPost locations. The full list of places authorised booking partner‘s location is found here. 

9. Can I book directly with the supplier using SingapoRediscover Vouchers?

No. Strictly all redemtion must be booked through the authorised booking partners’ websites (i.e. Changi Recommends, GlobalTixKlookTravelokaTrip.com).

Looking for ideas to redeem your voucher? Check out our tours for Singapore Rediscover Vouchers.

10. Can I cancel the booking that I have made?

The digital SingapoRediscovers Vouchers are not refundable. You may request for a change of date or product, depending on the terms and conditions of the respective authored booking partners.

Still have questions?

Call us or simply chat with Sophie on our online chat box below.
We will recommend and plan the best and unique tours for you.
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